Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Boston come from postal codes 02119, 02293, 02128, 02118, 02127, 02124, 02116 and 02115.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.52 out of 5 48,626 ratings
Thank you!
Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of T-Mobile reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 25: Problems at T-Mobile
T-Mobile is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent T-Mobile outage reports came from the following cities:Boston, Medford, Arlington, Cambridge, Watertown, Salem, Lynn, Brighton, Malden, Dorchester, Wellesley, Everett, Hyde Park, Revere and Winthrop.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Boston | Total Blackout | |
| Medford | Internet | |
| Boston | Internet | |
| Arlington | Internet | |
| Cambridge | Internet | |
| Watertown | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Dave Goldblatt (@psyton) reported fromBrookline, Massachusetts
@TMobileHelp @NevilleRay Less “good speeds” and more what happens to TCP sessions when lots of packets are being dropped - seemed like an capacity problem, as other providers were significantly better. Just might be worth having engineering take a look before the next home game in 2 weeks..
- Christopher Hunt (@bren924) reported fromWestwood, Massachusetts
@TMobile @TMobileHelp can I ask why there is zero service in Stoighton MA? I get that there is a big power outage, but would think you would have backup for cell service at least. Can't even make a phone call from my house.
- 💘 (@kiarrachantelg) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@BETTALIFEPROMO @_theeunicorn_ LMAOOOO you do know you’re trying to sell a T-Mobile advertised FREE service right??
- Erin 🍷📚🏒 (@WineStainedLife) reported fromSalem, Massachusetts
I’ve been with @TMobile for almost 20 years & I call to get a good deal on a new phone but it turns out they do not care at all about loyalty! They say how happy they are I’ve been a customer so long but when does that start meaning good things for me? New customers get all of it
- Jason vaxed 10 months (@cioontherun) reported fromBoston, Massachusetts
@ush1c I had bad luck with T-Mobile here. Idk. Probably just me.
- Big Dap (@djbigdap) reported fromSalem, Massachusetts
Im pissed @TMobile can’t activate my damn phone
- Joe Blankenship (@polycitywander) reported fromBoston, Massachusetts
@EricWBunch @dfoliver My guess is T-Mobile staff got a Disney+ login
- kenny jervis (@kennycooks) reported fromBoston, Massachusetts
@MaraDolan @TMobileHelp Best to be done through App or DM. I don’t know who they outsource phone calls to but never *** effective as Chat or DM support.
- Pope Carlos (@POPEcarlos) reported fromBoston, Massachusetts
@TMobile This would go toward a down payment for a new home 🏡
- Nicky Mac (@nickmacd89) reported fromQuincy, Massachusetts
@TMobile your customer service team by far is the worst I have ever come across hands down. Outsourcing is never the answer.
- Jon Howard 🧡 (@JonathannAndrew) reported fromBoston, Massachusetts
@TMobile has had the spottiest service in MA lately, and any moment you have LTE and not 5G it’s the equivalent of having no service.
- Erin 🍷📚🏒 (@WineStainedLife) reported fromSalem, Massachusetts
@TMobileHelp I did that and all I got was a link that means nothing!! You’re not trying to help at all!!
- EJ (@Joeykinebudd) reported fromBoston, Massachusetts
@xBillTheGamer @GameSpot We could use a phone service since you lot think its cute setting the subscription at $120. I stream from my phone when I'm not home. This would cut out t-mobile and Verizon out of my life. @Xbox but your not ready for this conversation! Also bring my tenchu back pls.
- Being JayneIrvy💕 (@Being_Jayneirvy) reported fromBoston, Massachusetts
Is there a reason why my cellular service isn’t working after the iOS update 🤔 @Apple @TMobile
- Danny Powers (@Danny__Powers) reported fromMedford, Massachusetts
@TMobile your network is extremely SLOW
- David Ruff (@TheRealRuff) reported fromPeabody, Massachusetts
@davemacdou @TMobile @TMobileHelp So sorry to hear! Technical teams are engaged and working to resolve. No need to reattempt as the issue is being worked.
- salinedijon (@jettachris22) reported fromBoston, Massachusetts
@applecellgeek @TMobileHelp Verizon is my work phone and it’s way worse here. Verizon’s data is super slow in Boston. Plus when I travel abroad I would have to pay for roaming, it’s free with T-mobile
- Vega (@yaboyvega23) reported fromBoston, Massachusetts
Wow @TMobile service is trash. I had @sprint and with LTE had around 175 mbps and loaded things with no issue now that they made us swap sim cards im getting 30-35mbps #wtf #annoyed #fastestnetworkmyass
- sef ari (@noteto_sef) reported fromBoston, Massachusetts
the sprint merge to t-mobile must be complete bc my service is ****** all of a sudden👌🏽
- Danny Powers (@Danny__Powers) reported fromMedford, Massachusetts
@TMobileHelp My service speed is going in & out, it’s very slow at times and I have unlimited 5G data, do I need a new SIM card or something??
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- laurgasm (@lauanime) reported
apologies to the t-mobile chat support person i’m talking to right now while on the toilet
- Matt Ivaliotes (@matt_i72) reported
@TMobile @TMobileHelp (and yes, their online account access is indeed down as of this writing)
- IG:1BLONDIEE (@SHOP1BLONDIE) reported
I need a new phone I wonder if ms lil T-Mobile can help me out
- Bhavna Ramachandran (@BhavnaChandran) reported
@TMobileHelp Hi I need to escalate a billing issue.
- Jeremy Moskowitz (@jeremymoskowitz) reported
@TMobile I have some interesting fraud to report. Your on-phone agents are baffled on how to help me. Please make contact so I can get you the details. Thanks.
- Stacie (@OhLookItsStacie) reported
I tried to change my service to T-Mobile today online. The site kept crashing so I chatted with someone instead of calling bc I’m disabled. They tried to charge me $115 to chat. @TMobile doesn’t value disabled customers #ablist #Discrimination
- whalecum (@Shlangshlanger) reported
T-Mobile has the worst service. And CS sucks whenever you call in and need something.
- dracco 🔌 ‘ (@1300wopp) reported
@TMobile @ChipsAhoy WHY TF MY WIFI NOT WORKING CUH
- Home Loans and Refinances. (@LoansByBobby) reported fromElk Grove, California
@TMobile after year long conversation they said they can not give me my BOGO credit.. I have in writing from Joseph that issue is resolved and I will see credit in my account .. what kind of BS business u guys are running ?
- J👑 (@queenjayyyxo) reported
@TMobileHelp are you guys only located in the Philippines ? Because I'm about ready to lose my ****.
